When a consumer buys goods or receives services from a supplier that approached him/her by mail, in person, e-mail or SMS, s/he has the right to a cooling-off period. This means that the consumer can return the goods bought or cancel his/her order within 5 days after the date s/he received it or ordered it, without penalty or reason. The supplier must inform the consumer of his/her right to a cooling-off period.  Full Consumer Protection Act.


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